MG371 Final Exam Study Guide (Latest)

MG371 Final Exam Study Guide (Latest) CH8 1. The process by which managers monitor and regulate how efficiently and effectively an organization and its members are performing the activities necessary to achieve organizational goals is known as ___________. A. planning B. organizing C. leading D. controlling E. coordinating 2. The formal target-setting, monitoring, evaluation, and feedback systems that provide managers with information about whether the organization's strategy and structure are working efficiently and effectively are known as _____________ systems. A. operating B. organizational C. control D. recurrent E. concurrent 3. The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is ______________ control. A. feedforward B. concurrent C. feedback D. bureaucratic E. MBO 4. Action Explosives gives specifications to its suppliers of raw materials in an attempt to improve the quality of those raw materials and to minimize and anticipate the problems they are likely to face in the conversion process. This is an example of _____________ control. A. concurrent B. feedforward C. feedback D. bureaucratic E. MBO CH9 5. How hard an employee works on the job is referred to as: A. value. B. effort. C. affiliation. D. valence. E. attitude. 6. The degree to which an employee keeps trying, when faced with obstacles, to accomplish a goal is referred to as: A. assertiveness. B. equity. C. conscientious. D. effort. 3 E. persistence. 7. Behavior that is performed by an employee "for its own sake" is referred to as: A. extrinsically motivated behavior. B. an external locus of causality. C. intrinsically motivated behavior. D. equity behavior. E. overpayment inequity. 8. Ron is exceptional in mathematics. He does not treat it as just a subject, rather, he loves solving complicated problems related to mathematics. Ron's behavior is explained by: A. extrinsically motivated behavior. B. an external locus of control. C. an internal locus of control. D. prosocially motivated behavior. E. intrinsically motivated behavior. 9. Sue is extrinsically motivated. With George, her boss, knowing this, he would: A. give Sue interesting work. B. give Sue tasks that provide her a feeling of accomplishment. C. praise Sue. D. give Sue more autonomy. E. give Sue additional responsibility. 4 10. A computer programmer who does his/her job well because he/she enjoys solving complicated computer problems is said to be: A. extrinsically motivated. B. negatively reinforced. C. experiencing extinction. D. intrinsically motivated. E. experiencing overpayment inequity. CH10 11. The process by which one person exerts influence over others and inspires, motivates, and directs their activities is known as: A. empowerment. B. time management. C. leadership. D. change management. E. legitimate power. 12. The person who inspires, motivates, and directs the activities of others so that they work toward organizational goals is known as a: A. follower. B. leadership substitute. C. coercive leader. D. leader. E. change manager. 5 13. The specific ways in which a manager chooses to influence others is known as: A. legitimate power. B. coercive power. C. reward power. D. expert power. E. personal leadership style. 14. In Japan, prime emphasis is placed on the group rather than the person. This is an example of the _______________ culture. A. collectivistic B. individualistic C. nurturing D. low uncertainty avoidance E. feminist CH 11 15. Paul, the HR Manager, has worked with other managers over the years to set up groups and teams to handle issues. One of the recent groups, which is also a team, is the: A. search committee selecting a dean for a college that interacts frequently by various means over a period of several months. B. group of sales representatives for a hardware company, each with his/her own geographical territory. C. group of factory workers who belong to a labor union. D. board of directors of a corporation that meets quarterly. 6 E. group of accountants who work in a small CPA firm. 16. In terms of group performance, the idea that "the whole is more than the sum of its parts" is the fundamental point in the concept of: A. division of labor. B. synergy. C. social deviance. D. norming. E. social loafing. 17. Joanna, a manager, is responsible for organizing a team for the development of a new product. To be successful in creating synergy in the team, Joanna's top priority is to: A. choose members of the most diverse backgrounds possible. B. supervise the group closely. C. bring in members with complementary skills relevant to the work. D. choose members who have worked together previously without any problems. E. create incentives for team members based on individual contributions. 18. To take advantage of the potential for synergy in groups, managers should: A. create groups of similar individuals. B. be strongly directive with the group. C. reward individual performance. D. avoid empowerment. E. appoint members with complementary skills. 7 19. Active Appliances, an electrical appliance firm, forms a group to design a new software application. This group consists of a systems designer, a programmer, and a user representative. This is an example of a(n): A. informal team. B. ad hoc committee. C. cross-cultural team. D. cross-functional team. E. top management team. CH12 20. Six Sigma programs ____________. A. are a required part of every HR system B. do not require HR initiatives C. can be built by employees from the bottom up D. require top management commitment E. are the responsibility of middle management 21. The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences to help the organization to achieve its goals is known as: A. job searching. B. development. C. recruitment and selection. D. advertising. E. outsourcing. 8 22. Microsoft Corporation interviews dozens of highly qualified programmers before deciding on which ones to hire. This is the HRM process of _____________. A. recruitment B. development C. selection D. validation E. orientation 23. The component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is: A. training and development. B. education. C. quality improvement. D. performance appraisal. E. feedback. CH13 24. Raw, unsummarized facts are known as: A. artificial intelligence. B. data. C. information. D. networks. E. bases. 9 25. Data that is organized in a meaningful way is referred to as: A. facts. B. software. C. artificial intelligence. D. information. E. databases. 26. A graph of the profitability of each of the products in a product line over the past two years is an example of: A. data. B. artificial intelligence. C. an expert system. D. a database. E. information. 27. A chart of the organization's net income after taxes over the past four years is an example of: A. data. B. information. C. an expert system. D. facts. E. information distortion. 10 CH14 28. The management of any aspect of production that transforms inputs into finished outputs is known as: A. total quality management. B. supply chain management. C. operations management. D. reengineering management. E. strategic management. 29. A system that an organization uses to obtain inputs, convert them into outputs, and then dispose of these outputs is known as a(n): A. production system. B. quality control management system. C. reengineering system. D. line management system. E. JIT system. 30. The managers who are responsible for managing the organization‘s production system are known as: A. TQM managers. B. JIT managers. C. operations managers. D. inventory managers. E. facilities managers.