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  7. Unit 4 - Customer Service in Travel and Tourism

Essay

D1 - Customer Service

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BTEC Travel and Tourism - Unit 4 - Customer Service D1 - Recommendations - Distinction For D1, learners need to recommend ways in which a selected organisation could better meet its specific customer needs. Examples of improvements could be in the form of changes to products, new procedures to im...

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Document information

  • March 4, 2017
  • 5
  • 2016/2017
  • Essay
  • Unknown
  • D1 - distinction

Subjects

  • btec travel and tourism unit 4 customer service d1 recommendations distinction for d1
  • learners need to recommend ways in which a selected organisation could better meet its specific custome

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4  reviews

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By: Borassodendron_Chrysiptera.starcki • 6 year ago

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By: • 6 year ago

Thank you:)

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By: Pansy_Myripristis.vittata • 7 year ago

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By: • 7 year ago

Thank you so much for your positive review:) it is much appreciated

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By: Othonna_Bodianus.bimaculatus • 7 year ago

Thank you for posting this! It has really helped with understanding what is needed for my students!

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By: • 7 year ago

Thank you for your review, I'm glad I could help:)

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By: bee.tree_Doryrhamphus.dactyliophorus • 8 year ago

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giant.bellflower_Hoplolatilus.luteus

Reviews received

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Recommendations for Berties Lodge (Newquay)

Most reviews are from www.tripadvisor.co.uk (Accessed 08/12/2016) and available
from https://www.tripadvisor.co.uk/Hotel_Review-g186239-d629316-Reviews-
Berties_Lodge-Newquay_Cornwall_England.html
And some of them are from www.booking.com (Accessed 08/12/2016) and available
from http://www.booking.com/hotel/gb/berties-lodge.en-gb.html

Review Recommendation
`We attempted to enter the room with They should change or renew the
the first key card but had no luck.` locks on doors.
Minimum one employee needs to be
at the reception during opening times. If
`Our group arrived at check in time to
a guest booked online and he or she told
no one on reception and no staff to be
the accommodation, when they are
seen.`
expected to arrive, someone should be
there to help them check in.
`She then gave us incorrect directions
Employees have to know the products
to where "THE lodge" was located
and services that the lodge offers and on
within the hotel. After 25 minute of
the training they should be taught where
navigating through pitch black corridors,
the rooms are and how they can access
steep stairs and fire exits we managed to
them.
stumble across our room. `
Soap is a basic thing in an
`you are not even given soap to wash accommodation. It should be given to
your hands.` customers. At least it should be in the
public bathroom.
Due to health and safety act, this is
`There is an ill lit room with a burnt dangerous and staff must be aware of
ironing board coming out of the wall and hazards. The dirty washing should be in
opposite the door to that is all of the a separated room, which guests cannot
dirty washing from the whole of the access and see. Washing bags have to be
hotel just sat there in the hallway in in a separate room/place as well. No one
bags.` likes seeing other people`s dirty clothes
in the hallway.
`After you have spoken to the girl at First-line staff have to smile and be
the check in who's lack of emotion and nice and polite with the customers. They
botheredness could only be explained by should wear a uniform, build rapport,
the fact that you couldn't truly read her establish customer needs and
facial expression for how much make up expectations, demonstrate effective


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