Essay
Business level 3 unit 16 m2
- Institution
- PEARSON
Compare the use of motivation theories in an organisation.
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By: Mentzelia_Selene.vomer • 6 year ago
By: Leycesteria_Centropyge.flavicauda • 6 year ago
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In this assignment I will be comparing the use of motivation theories in ASDA.In ASDA they have cleaners which must ensure the store is clean and abide by the health and safety
regulations. As a cleaner they do not have authority and they are told exactly what to do for example if
they see something that needs cleaning they will need to clean it; how they should clean it and when.
This relates to Taylor’s theory as he believes that management should tell the employee what they
should do, when they should do it and how. However people that work as cleaners may be seen as only
working for money as cleaning after somebody is not a popular job which relates to McGregor’s theory X
as he believes people only work for money under theory X. Also cleaners are given breaks which relates
to Herzberg’s motivational theory as he believes for employees to be motivated hygiene factors need to
be met and having a break is one of them and that also relates to Mayo as he believes giving employees
rest periods will increase work rate. The motivational technique used for a cleaner is pay and bonuses;
Taylor believes this will make an employee work harder as money is what motivates them and Herzberg
believes they pay should be reasonable as a hygiene factor.
In ASDA they have managers and it’s the manager’s job to deal with everything going on that concern’s
them, ensure everything is running correctly, recruit new staff and ensure staff are doing their job well.
It’s the manager’s job to tell staff what to do as they are the one with authority and they enjoy telling
people what to do as it makes them feel better about themselves as no one can tell them what to do and
they like to control people and influence the staff; this relates to McClelland’s theory as he believes this
type of people like to lead people and control which is exactly what a manager does. Managers are given
a clean office where they work from and a comfortable chair which relates to Herzberg’s motivational
theory as a hygiene factor the working conditions need to be acceptable and safe. Also managers are
allowed work leaves which they may spend with family and in ASDA staffs are protected and safe which
relates to Maslow’s theory. The motivational technique used for a manager is recognition of hard work
and responsibility; this relates to Herzberg’s motivational factor because recognition and responsibility
will make them work harder because it shows their hard work is seen and they are trusted and
responsibility relates to Mayo’s theory as he believes staff should be given a say in what concerns them.
In ASDA the customer service staff makes sure customer’s problems are dealt with and that they are
satisfied, this can be by phone or face to face. Customer service are told what to do by their managers;
they are told how to serve customers and when to come in for work which relates to Taylor’s theory as
he believes this is how managers should manage the employees. However customer service staffs are
also given rest periods which Mayo believes will increase output of work. Herzberg also believed that
giving employees breaks will motivate them to work as they will not be tired. As customer service worker
is a hard working job because many customers come in for their problem to be solve the staff need to
have enough sleep and water which relates to Maslow’s theory and this physiological needs allows the
staff to be satisfied and work harder. The motivational technique used for customer service staff is
recognition for hard for work as serving customers and making sure they are satisfied is hard work and
bonuses; recognition relates to Herzberg’s theory because he believes when ones hard work is seen and
appreciated they would want to work more. Bonuses relates to Taylor’s theory because he believes
money motivates employee and makes them work harder.
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