Essay
Business level 3 unit 16 p5
- Institution
- PEARSON
Explain how employee performance is measured and managed.
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By: Leycesteria_Centropyge.flavicauda • 6 year ago
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In this assignment I will be explaining how employee performance is measured and managed.Performance indicators is how a business measures employee performance for example they may
measure the positive feedback given by the customer to an employee and the amount of customers the
employee has served. In ASDA they will measure how many products the sales assistant has stacked on
the shelves and the amount of customers they have served at their till. This will allow mangers to set
targets for the employees and also see if they have achieved their targets.
Goal theory is when the employer sets goals for the employees which they expect to be achieved. The
employer and employee will set the goals together which they believe are important. For example a
customer service staff in ASDA may be given a challenging goal to serve 50 customers and ensure they
leave satisfied and this is challenging as some customers are hard to satisfy. There may be a long term
goal of serving 30 customers a day with positive feedback. Rewards for achieving the goals may be a pay
rise or being recognised for doing well.
SMART targets which stands for “Specific, Measurable, Achievable, Realistic and Time bound”
,Businesses such as ASDA use this to make sure the objective set will be useful for example a till worker
who is always late may be given the target to come on time every day for 3 months and there will be
review dates which will allow progress to be checked.
Benchmarking is when a business measures their performance against another , the organisation will try
to meet or perform better than the other business for example ASDA trying to increase their market
share and be above Tesco.
Probation is when a employee begins a new job and they are put on probation which may be from one
week to year one year and their progress is checked and the employer will be able to know if the
employee is appropriate for the job or if it right for them.The employer will also be able to give the
employee feedback for example an IT worker being on probation and the employer checking their
progress and seeing if their right for the job.
Appraisal is a performance review which will take place with the employer and employee and targets will
be set for the employee by the employer and the targets are about the employee and the business for
example targets could be for the employee which is a sales assistant to serve customers quicker and
another target could be improve communication skills. These targets will be then be reviewed after a
certain amount of time which is usually a year.Theres also self appraisal where an employee will set their
own targets by considering their performance.
Performance is also managed by supporting employees for example mentoring which is when somebody
in the same workplace supports another employee so they can perform well.They both may be on the
same level as each other or lower level than the mentor.The mentor will pass on their experience and
skills.The mentee which may be a security guard will be able to discuss anything will the mentor such as
how to satisfy customers.Theres also monitoring which is when the employer will ensure the employee is
doing their job well and making progress, there is formal monitoring which is when the manager will
check the employee in a way which is obivious and there is informal monitoring which is when managers
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