Essay
P2 describe how the skills that employees require to carry out jobs in an organisation are identified
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P2 Unit 16 BTEC Business Level 3 Extended Diploma
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Describe how the employee skills required to do the jobs in anorganisation are identified
Introduction:
The employee skills are very important for an organisation because they are the people who
brings in the profit. In fact , based on their skills the organisation can do better or can do
bad.That's why the Human resource makes sure that the company employees are treated well
therefore their skills are used efficiently and usefully.
Customer assistant
In this task it will be analysed the skills required for a customer assistant in British Airways
organisation.A customer assistant is a person who looks after the clients and makes sure that
they are well satisfied by giving them an excellent customer service.
British Airways organisation are identifying the required skills for a customer assistant by
assessing the desired skills set, skills audit, skills transferable, skills acquisition and by
determining the impact of technology.
Employee skills How are they identified
1.Communication Skills Communication skills are an essential part of any productive
The ability to express ideas clearly workplace.This skills are very important as it improves and benefits
and confidently in speech with people the business in a good way.As a result the organisations as British
around. Airways are always searching people with great communication skills
to their free positions of customer assistants in order to satisfy the
customers by giving them excellent service and receive back excellent
feedback.The business identify this skills in their employees by
interacting with them and by assessing its employees daily.British
Airways identify the communication skills at their interview.If the
person is talkative and opened minded at their first meeting then the
individual has good communication skills but if he is shy and reserved
than he doesn’t have those skills.
2.TIME MANAGEMENT Time management skills are essential for a business that's why British
Manage time effectively, prioritising Airways look for employees from different industries. Saving time
tasks and able to work to deadlines. saves the organization money and increases revenue.Employees who
manage their time well are more productive, more efficient, and more
likely to meet deadlines.British Airways are regularly asking questions
to assess staff’s ability to manage their time, and the time of their
team if they’re in a supervisory role.Furthermore,they are giving
staff’s time management training in order to help organise daily tasks
and reduce stress.British Airways gives training including one-day
time management course which provides practical training for those
employees wishing to take more control of the way they spend and
manage time.
3.TEAMWORK Teamwork is critical to organizational success.It is also one of the
The ability to work confidently within most challenging to recognize in a candidate. Identifying an individual
a group in the organisation. who can work effectively as part of a team can be critical British
Airway’s success.As a result,British Airways always search for
individuals who are able to work well in a team in order to work better
and satisfy their customers.In a customer service role with BA is
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