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Case Solution for SAP in India's Flexible Working Are They Flexing Enough?

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Get the SAP in India's Flexible Working Are They Flexing Enough? Case Study Solution and Analysis by Sonal Kumar, Shrusti Mohanty, Sanjay Patro, Gloryson Chalil | Case ID: W34921. We guarantee that this case solution is 100% original, official, and not AI-generated. It is a plagiarism-free, complet...

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Uploaded on July 14, 2025
Number of pages 19
Written in 2024/2025
Type Case
Professor(s) Mr liam
Grade A+

Institution Case Management
Course Case Management

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SAP IN INDIA'S FLEXIBLE WORKING: ARE THEY FLEXING
ENOUGH? CASE STUDY SOLUTION

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SYNOPSIS
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The case begins in mid-2020 and ends in July 2023 and is told from the perspective of Shweta Mohanty,
head of Human Resources (HR) SAP SE subsidiaries in India. The case describes the journey of SAP in
India’s research from pandemic-induced remote work to a hybrid working model to foster innovation,
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collaboration, and preserving cultural capital in partnership with their global counterparts. 2 The case also
discusses the role of the global company—SAP SE (hereafter SAP)—in providing global guidance for a
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trust-based flexible working model called Pledge to Flex, which integrates the viewpoints of company
executives, managers, and employees, and the empathetic employee-centric approach taken.
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SAP’s global approach of Pledge to Flex was the foundation for hybrid working for its employees. The
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The Case Solution Starts From page 6

,OBJECTIVES

1. Understand the different components of flexible working–flexible location, flexible time, and flexible
workplace, and how the company introduced required trade-offs.
2. Examine the role of various stakeholders—leaders, managers, and employees—in deciding the flexible
work model.
3. Understand the impact of global guidance of a parent corporate firm and its impact on designing local policies.
4. Explore contexts that influence decisions on the team level in choosing FoW.
5. Consider a variety of challenges faced in designing the working model.

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6. Understand trends, for example, strategic moves such as establishing a FoW organization.
7. Consider theories and concepts such as Jay Galbraith’s Star ModelTM, stages of team development,

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psychological safety, global integration vs. local responsiveness framework, two-factor theory, and the
awareness, desire, knowledge, ability, and reinforcement (ADKAR) model of change.

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The Case Solution Starts From page 6

,ASSIGNMENT QUESTIONS

1. Critically evaluate the SAP India’s flexible working model approach Pledge to Flex. Also, evaluate the
multiple possibilities for choosing the flexible working model and the rationale behind making every choice.
2. Evaluate the rationale used to choose the flexible approach at a team level. Which context is most
important and why?
3. Assess the importance of clear communication and global guidance, with an emphasis on the change
management process and local considerations.
4. Evaluate the importance of a flexible working model on innovation and employee motivation.
5. What risks do you see in the flexible work model SAP in India chose, and what could potentially go wrong?
6. How does the FoW evolve for SAP, especially from the perspective of artificial intelligence (AI)
integration in the workplace?

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ANALYSIS

1. Critically evaluate SAP India’s flexible working model approach Pledge to Flex. Also, evaluate
the multiple possibilities for choosing the flexible working model and the rationale behind
making every choice.

The Case Solution Starts From page 6

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2. Evaluate the rationale used to choose the flexible approach at a team level. Which context is
most important and why?
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In today’s dynamic landscape of work arrangements, the decision-making process regarding adopting a
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flexible team approach demands thoughtful consideration. Mohanty’s directive for teams to operate from
the office for two to three days each week provides a foundational guideline. However, discerning the
suitability of tasks for office or remote settings is entrusted to business units, teams, and individuals. As a
result, the choices these three entities make significantly shape the path of work methodologies.
Furthermore, the allocation of office attendance hinges on team dynamics, driven by the constraint of 50
per cent seat availability.

 A holistic approach to decision-making: The guiding approach should encompass a three-fold
evaluation: business context, team dynamics, and individual considerations. This comprehensive
assessment informs the determination of optimal office presence and task allocation.
 Harmonizing agile principles with real-world needs: Rooted in SAP’s agile software development
ethos, specific collaborative tasks require rapid coordination, making them ideally suited for in-person
interactions. These tasks include backlog refinements, team meetings, and sprint rollovers. An
acknowledgement of Rahul Lodhe, head of Line of Business for SAP Artificial Intelligence platform,

The Case Solution Starts From page 6

, 6. How does the FoW evolve for SAP, especially from the perspective of AI integration in the
workplace?

SAP was a pioneer in setting up the FoW organization, with its head directly reporting to the SAP board.
This shows the importance of strategic workforce planning and serious thinking in constantly having a view
of how the future evolves from a work perspective. Discuss the following:

 Strategic importance: Discuss the strategic importance of having a dedicated FoW organization within
SAP Labs India. Discuss the statement of chief FoW officer Christian Schmeichel and the importance
of cultural change.
 Industry trends: Examine how the establishment of an FoW organization reflects broader trends in

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The Case Solution Starts From page 6

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