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Case Solution for Indian Farmers Fertilizer Cooperative Limited Employee Data Conundrum

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Uploaded on July 14, 2025
Number of pages 19
Written in 2024/2025
Type Case
Professor(s) Mr karen
Grade A+

employee data conundrum
shikha bhardwaj
w34116
case study solution
case solution
case analysis
case study
case answers
indian farmers fertilizer cooperative limited

Institution Case Management
Course Case Management

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INDIAN FARMERS FERTILIZER COOPERATIVE LIMITED: EMPLOYEE
DATA CONUNDRUM CASE STUDY SOLUTION

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SYNOPSIS
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On a typical afternoon in July 2022, Raghav Singhania, the joint general manager of personnel and
administration at the Indian Farmers Fertilizer Cooperative Limited (IFFCO)’s Paradeep unit, received a call
from the Delhi corporate office. Singhania was informed of a complaint filed by Sunita Nath, the wife of a
deceased ex-employee (Kashi Nath), against Ram Das, a current employee of the Paradeep unit. Nath alleged
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that Das had defrauded her of approximately US$40,000—the sum total of her husband’s terminal death benefit.
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After a cursory investigation of the complaint, Singhania discovered evidence that Das was not himself an
employee of IFFCO but was the spouse of the renowned chief medical officer (CMO) of IFFCO’s Paradeep
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unit, Apoorva Thapar. Singhania needed to decide whether to conduct a more serious inquiry into Thapar, and
he needed to ensure that the investigation remained unbiased. He was also concerned about the larger impact
of this incident on the company’s reputation and its staff.
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As Singhania worked to investigate the matter and prepare a report for senior management, he found himself

The Case Solution Starts From page 5

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ASSIGNMENT QUESTIONS

1. Using the lens of social learning theory, explain what IFFCO should do to establish an ethical work
culture and sustain ethical employee behaviour in the workplace.
2. Stepping into Singhania’s shoes, critically analyze the current situation and suggest a strategic human
resource management (HRM) approach to avoid such a situation in future.
3. How can managerial communication act as an enabler to avoid critical errors and maintain cohesive
interpersonal relationships?

The Case Solution Starts From page 5

,ANALYSIS

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1. Using the lens of social learning theory, explain what IFFCO should do to establish an ethical
work culture and sustain ethical employee behaviour in the workplace.

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Creating an Ethical Work Culture

IFFCO is a long-standing company and has various stakeholders. One of the world’s largest cooperative
societies, it manufactures and distributes fertilizers to Indian farmers. As a cooperative society, it functions
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on mutual trust, creditability, and customer faith. It is a highly purpose-driven organization that aims to
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serve society at large. Therefore, the organization acquires and retains employees who fit well within its
culture. The organization follows a value-based performance management system, where individuals are
promoted when their behaviour matches the cultural orientation of the organization.
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IFFCO has a well-established HR system with a special emphasis on employee trustworthiness and
integrity. Employees are continuously trained and appraised on critical incidents, and their ethical behaviour
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is closely observed. The organization spares no effort in displaying its concern for ethics and employee
well-being. IFFCO management may also initiate a few HR practices to reinforce a positive culture within
the workplace like open house discussions, periodic review meetings, and regular get-togethers.

The Case Solution Starts From page 5

, EXHIBIT -4: SOCIAL LEARNING THEORY AT IFFCO

Organizational
Participants (IFFCO
Management, HR,
Co-workers, etc.)

A cognitive representation of
reality helps guide
organizational behaviour.

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Employees

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acquire
behaviour by

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observing peer O
behaviour and
imitating it in
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surroundings.
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EXHIBIT -5: DIFFERENCES BETWEEN CURRENT AND FUTURE HR PRACTICES AT IFFCO
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Basis of Comparison Current Traditional HR Practices Future Strategic HR Practices
Meaning The P&A department focuses on Framing of HR strategies is such that
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managing employees in an organized employees’ efforts directly contribute
and structured manner. to organizational goals.
Nature Reactive Proactive
Responsibility

Approach

The Case Solution Starts From page 5

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Case Solution for Indian Farmers Fertilizer Cooperative Limited Employee Data Conundrum

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