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Case Solution for The Pandemic's Impact on YLED Navigating Uncertainty and Sustainability

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Get the The Pandemic's Impact on YLED Navigating Uncertainty and Sustainability Case Study Solution and Analysis by Motshedisi Mathibe, Steven Zwane | Case ID: W35252. We guarantee that this case solution is 100% original, official, and not AI-generated. It is a plagiarism-free, complete, and well-...

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Uploaded on July 14, 2025
Number of pages 27
Written in 2024/2025
Type Case
Professor(s) Mr karen
Grade A+

pandemics impact
yled
navigating uncertainty
sustainability
motshedisi mathibe
w35252
case study solution
case solution
case analysis
case study
case answers

Institution Case Management
Course Case Management

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THE PANDEMIC’S IMPACT ON YLED: NAVIGATING UNCERTAINTY
AND SUSTAINABILITY CASE STUDY SOLUTION

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SYNOPSIS

This case is about the Youth Leadership and Entrepreneurship Development (YLED) program’s pivot to a
different mode of training delivery in the face of the pandemic. The YLED is a non-profit social enterprise
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(NPSE) based in Johannesburg, South Africa, offering leadership and entrepreneurship training to grade
eleven’s township students between the ages of 15 and 18 (see exhibit -1). YLED depends on sponsors
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and donors for survival, which underwent financial hardship as a result of the pandemic. The case addresses
the implications of the COVID-19 pandemic on YLED’s sustainability and whether Steven Zwane, YLED’s
founder and chairperson, would be able to pivot to virtual training despite limited resources.
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The Case Solution Starts From page 8

,OBJECTIVES

• Understand the complexities of running an NPSE in an uncertain business environment.

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• Explore the strategies to bridge the digital divide and ensure exclusivity for underprivileged participants
in virtual learning environments.

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• Evaluate the importance of adaptability and commitment in overcoming challenges faced by non-profit
organizations (NPO) during crises.

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• Analyze the role of funding sources, individual donations, corporate sponsorships, and personal
contributions in sustaining a program’s impact during uncertain times.
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• Assess an NPSE’s different modes of service delivery and recommend a suitable mode of delivery for
future sustainability, considering the organization’s limited resources and clients’ needs.
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The Case Solution Starts From page 8

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ASSIGNMENT QUESTIONS

1. Explain the impact that NPSE has on the communities with socio-economic/social challenges. How has
YLED changed the lives of communities in the neighbouring townships?
2. Explain the challenges posed by business environment uncertainties to NPSE, such as YLED.
3. Analyze different modes of delivery (in reference to adapting the program structure, content delivery,
and engagement strategies) available to YLED to ensure program continuity and inclusivity and
recommend the best option to Zwane. In doing so, apply Kotter’s change management theory to realize
the impact of Zwane's decision on YLED’s students and staff.

The Case Solution Starts From page 8

,4. Apply A SWOT analysis to understand the sustainability of your recommended mode of delivery in
assignment question 3, on both short- and long-term outcomes for YLED, students, and staff.

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The Case Solution Starts From page 8

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ANALYSIS

1. Explain the impact that NPSE has on the communities with socio-economic/social challenges.
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How has YLED changed the lives of communities in the neighbouring townships?

Analysis
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NPSE activity is impacting on factors that contribute to social isolation and loneliness—from the case study,
the students who enrol for YLED training are from socially disadvantage background.3 YLED took these
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students and used their entrepreneurship and leadership training to include these students to the mainstream
economy. This inclusionary approach provides them with opportunities to break free from social isolation.
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Moreover, NPSEs provide services that generate opportunities to gain social support and form social
relationships, and YLED exposes students to leadership training and entrepreneurship challenges. This allows
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participants to experience a broader world where they can learn, apply leadership skills, and gain insight into
entrepreneurship, fostering their integration into mainstream societal dynamics and potential career paths.

Additionally, the positive impact of NPSEs on stakeholders’ health and well-being is evident in the case

The Case Solution Starts From page 8

, EXHIBIT -2: YLED COVID-19 RESPONSE PLAN, DEVELOPED MAY 2020

Play offence, not just defence – identify areas of support required and go on the offensive to seek support

Build extreme
Protect cohort, project downsize scenarios,
Model the YLED NPO Defend against
team, volunteers and along the lines that
exposure revenue declines
partners this could be a decade

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long event
✤YLED staff and customer ✤Define decline scenarios ✤Outline major operational ✤Taking a sponsor, partner,
protocol (revenue, cohorts) actions and role player centric view

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✤Monitor local and global ✤P&L scenarios (refunds, will revolve around how we
health guidelines, other will build trust, loyalty, and
company and continue to market share through and
fine tune beyond this crisis

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✤Provide assistance to
epidemic—limiting
initiatives

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, EXHIBIT -6: SWOT ANALYSIS FOR PIVOTING TO NEW MARKETS

Strengths • Established reputation: YLED’s reputation and success in delivering
entrepreneurship programs provide a strong foundation for expansion.
• Alumni Network: The strong network of YLED alumni can support new
market entry and mentorship programs.
Weaknesses • Limited resources: YLED may face constraints in terms of financial and
human resources required for expansion.
•

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