Supply Chain Quality Management Summary - Lectures and literature 2019

The summary of the course Supply Chain Quality Management -M-3 of academic year 2018/2019 from the master Supply Chain Management at the Tilburg University. In this summary you will find summaries of every lecture, summaries of the belonging literature, tutorial notes and additional notes. The first chapter discusses the history of quality management, with Deming, Juran and Ishikawa amongs others. The second chapter discusses the Define and Measure phase of the DMAIC methodology. The third chapter summarizes the guest lecture by DAF. The fouth chapter discusses the Analyze and Improve phase of the DMAIC methodology. The fifth chapter discusses the Control phase of the DMAIC methodology and gives explanations on the calculations. Appendix 1 & 2 give examples of this calculation of process capability and process control. Appendix 3 contains a summary of Henk de Koning, Jeroen de Mast their article 'A rational reconstruction of Six-Sigma's breakthrough cookbook'. Appendix 4 contains a summary of Jayant, et al. (1989) their article 'An Instrument for Measuring the Critical Factors of Quality Management'. Appendix 5 contains a summary of Carol J. Robinson, Manoj K. Malhotra (2004) their article 'Defining the concept of supply chain quality management and its relevance to academic and industrial practice'. Appendix 6 contains a summary of Jiménez, et al. (2011) their article 'Applicability of lean production with VSM to the Rioja wine sector'. Appendix 7 contains a summary of Jacobs, Swink and Linderman (2015) their article 'Performance effects of early and late Six Sigma adoptions'. Appendix 8 contains a summary of Hines, Holweg and Rich (2004) their article 'Learning to evolve: A review of contemporary lean thinking.' Appendix 9 contains additional notes on the DAF guest lecture. Appendix 10 contains additional notes on the first tutorial regarding Value Stream Mapping. Appendix 11 contains additional notes on the second tutorial regarding Statistical Quality Control.