Essay
face to face complaint script Unit 4 customer service travel and tourism
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script Unit 4 customer service travel and tourism
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By: Phellodendron_Parupeneus.barberinus • 6 year ago
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A face to face complaintName of store or company: Breakaways
Manager or supervisor: Rita Lawson
Name of customer making the Josie White
complaint:
Address: 46 Lavender Way
Newquay, Cornwall
SY17 2GH
Telephone number: 01536275498
Mobile number: 07583507626
Email:
Date of complaint: 19/07/2017
Nature of complaint: I got put into a caravan next to some
very noisy teenagers & the security
guard was rude to me when I asked
him to ask them to be quiet as I was
trying to sleep. This happened 3
nights in a row.
Name of employee you reported the Angelika Miller
complaint to:
What actions were taken to solve the Got placed into a frst class caravan,
issue: and the security guard will be spoken
to and gave further training.
What measures are going to be taken to Place people of the same age group/
ensure this doesn’t happens again: motive around the same area.
Signature of complainant:
Date of complaint solved: 21/01/2017
(Receptionist sitting at desk) (Loud customers & rude staf)
(Customer approaches desk)
R: (Smiles and makes eye contact) Hello, can I help you today Madame?
C: Hey, I want to make a complaint
R: Of course, what is the issue?
C: I’ve had an awful sleep last night as the caravan next to us was extremely
noisy, I didn’t actually get to sleep until 6am is there any way you can ensure
this won’t happen tonight?
R: (Polite) Oh, I’m so sorry to hear that. I could send down a security guard to
speak to them and hopefully this will resolve the issue.
C: I hope so!
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